Comms Business – Boom Collaboration announces strategic partnership with Solvertec

Boom Collaboration has announced a strategic partnership with UK service provider, Solvertec.

London-based Solvertec specialises in a range of support services including preventative maintenance, remote support, audits to optimise asset investment, and performance, as well as repairs and technical expertise.

The two parties have teamed up as part of a UK pilot project.

Boom co-founder, Fredrik Hörnkvist, said, “The landscape is changing. Hardware is no longer the whole story, service is the new differentiator. 

“For us it’s about enhancing our value-added customer centric support ethos – by combining remote with on-site support integration.”

He added, “Every customer has different needs and requirements. On-site audits are becoming a lot more popular as emphasised by our new partnership with service specialist Solvertec. They offer a wide range of expertise such as remote support as well as asset list checks, comprehensive equipment testing, detailed room equipment documentation, configuration file downloads and resolution recommendations. 

“A lot of organisations just focus on needing a video-enabled meeting room without necessarily thinking about on-site IT support or service level contracts to maintain that system. When you’re not thinking about the bigger ecosystem you’re missing a big part of the puzzle. We find a lot of smaller organisations struggle more than bigger enterprises.”

Solvertec CEO and founder, Sebastian Szczesniak, said given that the partnership will be key in today’s demanding global markets, where customers need to minimise costs and maximise expenditure.

Szczesniak said, “Sometimes, all customers need is a bit of advice; other times, it’s a complete solution from start to finish. After more than 20 years in the support industry, one thing has become clear: we’re all looking for the same thing – a trusted partner. Someone who’s always ready to help, whether it’s with a quick tip or a comprehensive solution.

“That’s why Solvertec was founded. It’s not just about audio-visual or video conferencing support. Plenty of companies excel at selling dreams, but what sets Solvertec apart is our commitment to delivering real, practical value.”

He added, “Over the last few years we’ve seen a major rise in on-site audits. These make great sense because they allow customers to identify if it’s worth spending money to upgrade systems or if it’s better to utilise existing equipment in a more efficient way, often with more understanding and product knowledge. 

“Software monitoring solutions used to be brand specific to their own equipment only, but the game is changing. Being vendor agnostic is a big advantage. Customers don’t want engineers going to site, they expect issues to be resolved remotely far quicker than a guy turning up with his tool bag.”

Boom views Solvertec as a valuable new addition to its customer support proposition – backed by standard three-year product warranties that can be extended to five.

Boom co-founder, Holli Hulett, said, “For us, it’s about bringing the right pieces together so customers get the support they need without complexity. Working with trusted third-party specialists gives our partners instant access to skills and expertise they may not have in-house without changing the customer relationship.

“The key is knowing where to lean on experts. We don’t need to be everything to everyone, and neither do our partners. By connecting great hardware with dedicated service specialists, we can keep customers happy, protect partner relationships and deliver a complete support layer. No one wins alone. Partnerships are the future of service.”